Citizen services
Citizen services
Here you can find mechanisms to receive, process and resolve requests, complaints, claims, suggestions and reports (PQRSD according to its acronym in Spanish), related to the fulfillment of the Rural Agricultural Planning Unit´s mission.
 In-personal attendance | Reception of Requests, Complaints, Suggestions, and Claims (PQRS) | People interested in filing Petitions, Complaints, Claims, and Suggestions may do so directly by visiting the Citizen Service Department or the Correspondence Department, responsible for receiving such requests. Submission of Correspondence in Person Address: Carrera 10 No. 28-49 Torre A, piso 19, Bogotá. |
 Phone | Contact number | This channel allows real-time interaction between public servants and citizens through fixed or mobile telephone networks. Phone Number: (57) 310 801 6445, from Monday to Friday, 8:00 a.m. to 4:00 p.m. (Continuous Shift). |
Electronic | Requests, Complaints, Claims, Suggestions, and Reports. | For PQRSD to the institutional email: For judicial notifications to the institutional email: |
 Printed | Requests, Complaints, Claims, Suggestions, and Reports. | It can be done at the address: 10th Avenue No. 28-49 tower A, floor 19, from Monday to Friday from 8:00 a.m. to 4:00 p.m. Submission of Correspondence in Person Address: Carrera 10 No. 28-49 Torre A, piso 19, Bogotá. |
 | Complaint system | Office of the Comptroller General of the Republic Office of the Attorney General of the Nation Congress of the Republic |
 | Letter of Dignified Treatment to the User | Letter on Respectful Treatment to Citizens |
 | Best practices | Good Practices for Citizen Service |
 | Citizen service manual | Citizen Service Manual |
