Citizen Services ​

People interested in filing Petitions, Complaints, Claims, and Suggestions may do so directly by visiting the Citizen Service Department or the Correspondence Department, responsible for receiving such requests.

Submission of Correspondence in Person

Address: Carrera 10 No. 28-49 Torre A, piso 19, Bogotá.

This channel allows real-time interaction between public servants and citizens through fixed or mobile telephone networks.

Phone Number: (57) 310 801 6445, from Monday to Friday, 8:00 a.m. to 4:00 p.m. (Continuous Shift).

For PQRSD to the institutional email:

atencionalusuario@upra.gov.co

For judicial notifications to the institutional email:

notificaciones.judiciales@upra.gov.co

It can be done at the address: 10th Avenue No. 28-49 tower A, floor 19, from Monday to Friday from 8:00 a.m. to 4:00 p.m.

Submission of Correspondence in Person

Address: Carrera 10 No. 28-49 Torre A, piso 19, Bogotá.